Property management questions, answered plainly.

Full-service residential management in Ottawa is commonly 8–10% of the monthly rent, often with a setup fee and a markup on maintenance. North Properties charges a flat 6.5% of rent collected with a $100/month minimum, and only in months rent is actually collected — no rent, no fee.

If you'd rather keep maintenance yourself, Rent Collection & Reporting is a flat $75/month. Tenant placement, when you need it, is a one-time fee of one month's rent, charged only when we place a tenant. Every number is on our pricing page — there's no quote call required to see it.

Yes, and it's how professional management is meant to work. Tenants pay into a dedicated North Properties account that is kept separate from our own operating money — segregated, never commingled. We confirm each payment, deduct our management fee and any repairs you've approved, and deposit your net to you.

Ontario does not require a formal "trust account" or RECO registration for ongoing rental management — that requirement sits on the leasing/brokerage side, which we handle separately. In practice that means a clean, segregated holding account with a published payout date, not a middleman sitting between you and your money.

Your net proceeds are deposited by the 10th of each month — rent in, our fee and any approved costs out, the balance to you — together with a monthly income and expense statement so you can see exactly how the figure was reached. Rent never sits in limbo, and you're never left wondering whether it arrived.

Placement is a one-time fee of one month's rent, charged only when we actually place a tenant. It covers rental marketing and photos, showings, full applicant screening (credit, income and references), preparation and signing of the Ontario Standard Lease, and a move-in inspection with a photo report.

It's backed by a 60-day re-placement guarantee: if that tenant leaves or is evicted for cause within 60 days, we re-place free. Prefer to lease it yourself? Our free DIY self-placement kit is the $0 alternative. More on placement →

Rent Collection & Reporting (flat $75/month) covers the money side: we collect the rent, follow up the moment anything is late, prepare renewals and rent-increase paperwork, remit your net by the 10th, and send a monthly statement. You still handle maintenance yourself.

Full-Service Management (6.5% of rent collected, $100/month minimum) includes everything in Rent Collection and adds maintenance coordination under a written 24-hour urgent / 72-hour routine response guarantee, vetted trades billed at cost, move-in/move-out and annual inspections, and a single point of contact who knows your property. See what's included →

No to both. There's no setup or onboarding fee, and management is month-to-month with 30 days' notice to cancel — no fixed term, no lock-in, and no exit fee. If we don't earn the work, you're free to leave, which is exactly why we treat every month as one we have to earn.

No. Vetted trades are billed to you at cost, with no markup — a 10–15% markup on invoices is common elsewhere in the market, but not here. Every repair is itemized with the receipt attached to your statement.

Work is coordinated under a written response guarantee — urgent issues within 24 hours, routine within 72 — so timelines are a term of the agreement, not a hope.

We move on the first day rent is late with an immediate follow-up, and we keep a clear record of every attempt. If it isn't resolved, we prepare and serve the correct Ontario notices in the proper form and sequence.

Where a matter needs to go to the Landlord and Tenant Board (LTB), we coordinate it at cost through a licensed paralegal partner. Formal hearing representation is carried out by you as the owner or by a licensed paralegal — we manage the process, the paperwork and the timeline around it so nothing slips.

Yes — managing your condominium unit as a rental is a core service, handled exactly like any other property we manage. What we don't offer is management of a condominium corporation's common property, which is a separate licensed service — and one that individual unit owners don't need.

Every month you receive an income and expense statement, with each repair itemized and its receipt attached, plus per-property records so the numbers are always traceable. At year end we provide a summary ready for the T776 (Statement of Real Estate Rentals) that your accountant can work straight from.

We prepare that T776 summary for resident owners too — a gap many managers leave, since they typically only assist non-resident owners with NR4 tax forms. More on financials →

We manage residential rentals across the City of Ottawa and the surrounding communities: Ottawa (Central), Kanata, Orléans, Barrhaven, Nepean, Stittsville, Gloucester, Riverside South and Manotick, plus the greater Ottawa area. If your property is in the region and not listed, ask — we likely cover it. See service areas →

Start by requesting a quote — tell us about the property and we'll come back within one business day with real numbers. From there it's a short call to answer your questions, a simple month-to-month agreement to sign, and then we collect the keys, lease and tenant details and take over. There's no setup fee and no long-term commitment.